Are you a Senior?
Instacart offers a special Senior Support Service for customers over age 60. We have a dedicated team of agents who specialize in setting up accounts and placing orders for customers who may need
Hi! How can we help?
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How Instacart works
You’re busy, so every minute counts. Let us connect you with Shoppers in your area to shop and deliver items from your favorite stores in as fast as an hour. It’s just that easy.Check out this
Instacart Express
Instacart Express is a membership option for customers who want to use Instacart regularly. For a flat annual cost or a low monthly fee, you can enjoy unlimited free deliveries on all orders of $35 or
Tracking your order and delivery
It’s easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. For best results, download the latest version of the Instacart
Rescheduling a delivery
You can change your delivery date and time up until a shopper begins working on your order. Here’s how to reschedule: In the app: Tap the Account icon Tap Your Orders Select the order you’d like
Problem with your order
Receive a delivery you’re not completely satisfied with? In most cases, we can make things right quickly when you report a problem. In the Instacart app or website, you can let us know about— Missing
All Topics
How Instacart Works
What we do, areas and stores we serve, communicating with us
Instacart Express
Perks, pricing, and managing your membership
Instacart Gift Cards
Buying, activating, and paying with Instacart Gift Cards
Placing Orders
Placing an order, sharing a cart, reporting incorrect information
Order in Progress
Tracking your order, approving changes, chatting with your shopper
Delivery
Receiving your items, reporting a problem, unknown charges
Fees and Pricing
Item pricing, referrals, taxes and fees
Profile and Account Settings
Personal settings, notifications, login issues
Terms of Promos & Credits
Terms and conditions for offers, promotions, credits, and discounts
Are you a Senior?
Contact our dedicated Senior Support Service if you need help getting started or with an existing order.
Daily: 8am - 11pm ET